After a fire, theft, or flood, the insurance process turns on a question that is harder than it sounds: what did you own, and what was it worth? The insurer is not being obstructive by asking. They settle claims on evidence, and in the absence of evidence they settle on their estimate rather than yours — which is reliably lower than the truth.
Building the evidence beforehand takes an afternoon. Reconstructing it from memory after a loss takes weeks and produces a worse outcome.
What changed in 2026
- Replacement costs outpaced coverage limits. Construction and goods inflation meant policies written years earlier frequently under-insured contents relative to actual replacement cost.
- Phone-based inventory got easier. Better photo organization and searchable video made an amateur record considerably more usable than it once was.
- Insurer apps improved. More carriers offered inventory tools tied directly to the policy, which simplifies submission at claim time.
- Documentation of high-value items tightened. Appraisal and receipt requirements for scheduled items became more consistently enforced.
The fast method
Walk through the house with your phone recording video, narrating as you go. Open closets, drawers, and cupboards. Say what things are, roughly when you bought them, and roughly what they cost. Get the make and model of anything electronic by pointing the camera at the label.
That is it. An hour of walking and talking produces a record covering the overwhelming majority of your possessions, and the narration matters as much as the images because it captures detail a photo does not — that the television is a specific model, that the sofa was bought a particular year, that there are six place settings and not four.
Do the garage, the loft, and the shed. They hold expensive things nobody thinks to document — tools, bikes, sporting equipment, seasonal storage.
What needs more than video
| Category |
Additional documentation |
| Jewellery and watches |
Photos, appraisals, receipts; usually needs scheduling |
| Art and collectibles |
Appraisal; standard limits are low |
| Musical instruments |
Serial numbers, appraisal for valuable pieces |
| Cameras and computers |
Serial numbers and receipts |
| Firearms |
Serial numbers; specific coverage rules apply |
| Bicycles |
Serial number and receipt; frequently sub-limited |
| Designer clothing and handbags |
Receipts; high-value items may need scheduling |
Standard contents policies typically apply low per-category limits to jewellery, art, collectibles, and cash — often far below what people assume. Covering those fully usually requires scheduling them individually on the policy, with an appraisal, and paying a bit more. Discovering the sub-limit at claim time is a common and expensive surprise.
Check your total contents limit against reality too. Add up what replacing everything would actually cost at today's prices. Most people are surprised, and most policies have not kept pace.
Storage
The inventory has to survive the event it documents. A video on a phone that was in the house during the fire is no help.
Store it in cloud storage, and ideally in a second location as well. Include photographs of the policy documents themselves, since you will want the policy number and coverage details quickly. If you keep a local copy on a home server, that is not off-site — the off-site rule in NAS buying guide applies exactly here.
Update annually, or after any significant purchase. A short second walkthrough once a year keeps it current, and the annual prompt is a reasonable time to check coverage limits too.
Common mistakes
- No documentation at all. The default, and it costs money at claim time.
- Storing the inventory only at home. It burns with everything else.
- Assuming standard limits cover jewellery and art. Sub-limits are usually far lower than expected.
- Never updating. A five-year-old inventory misses five years of purchases.
- Ignoring the total contents limit. Under-insurance is common and invisible until you claim.
- Skipping the garage and loft. Expensive and routinely forgotten.
FAQ
Do I need receipts for everything?
No. Video with narration is acceptable documentation for ordinary household goods. Receipts and appraisals matter for high-value items and scheduled property.
How detailed does it need to be?
Enough to establish what you owned and roughly what it was worth. Perfect is the enemy of done; an imperfect inventory vastly outperforms none.
Does my insurer offer a tool?
Many do, and using theirs can simplify submission. Keep your own independent copy regardless.
What about items I inherited with no receipts?
Photographs plus an appraisal for anything valuable. For sentimental items with modest monetary value, documentation is mostly about establishing existence.
Where to go next
For off-site storage, read NAS buying guide. For related protective planning, home title fraud protection and digital estate planning.