Most problems with home work are decided before any work begins. A large deposit paid to someone who then disappears. A dispute about whether something was included, with nothing written down. Damage caused by someone who turns out not to be insured.
Each is avoidable with checks that take an afternoon.
What changed in 2026
- Online review manipulation stayed a problem. Review platforms remained gameable, so verification mattered more than ratings.
- Payment protection improved for card payments. Card-based deposits gained the protection cash never had.
- Licensing requirements varied. Trades requiring registration continued to differ substantially by jurisdiction.
- Doorstep and disaster-chasing operations persisted. Unsolicited contractors after storms remained a recurring pattern.
Verify, do not accept documents
A certificate of insurance is a piece of paper. It can be expired, cancelled, or fabricated.
Call the insurer directly using a number you look up, not one on the certificate, and confirm the policy is current and covers the work being done. That call takes minutes and is the single most valuable check available.
Check licensing or registration where the trade requires it. Many jurisdictions maintain searchable registers for electrical, gas, and building work. Verify the specific individual or company rather than accepting a claim.
Confirm the business exists as described — registered address, trading history, and whether the entity you are paying matches the one quoting.
For work requiring building control approval or permits, ask who is responsible for obtaining them. A contractor who suggests skipping them is creating a problem that surfaces when you sell.
Payment structure
The area where most money is lost.
Never pay a large deposit. A modest amount to secure a date or cover materials is reasonable. A substantial proportion of the total before work starts is not, and it is the structure that enables disappearance.
Stage payments against completed milestones. Specific, verifiable stages — not "halfway through" but "first fix complete and inspected".
Retain a final payment until the work is finished, snagged, and any certification provided. That final amount is your remaining leverage.
Pay by card or bank transfer, not cash. Card payments carry dispute rights that cash does not — see the chargeback guide. Cash also frequently signals an arrangement that leaves you without a paper trail or consumer protection.
Get the scope in writing
Disputes are almost never about quality. They are about what was included.
A written scope should specify: exactly what work is being done, what materials and which specification, what is explicitly excluded, who handles waste removal and making good, the timeline with start and completion, the payment schedule tied to stages, and what happens if extra work is discovered.
That last one prevents the common pattern where unforeseen work appears mid-project at whatever price is quoted, with the job half-finished and your leverage gone. Agreeing in advance how variations are priced and approved removes it.
Ambiguity in a quote is ambiguity in your favour only until there is a dispute.
References that mean something
Ask for recent work of a similar type. A reference for a kitchen five years ago tells you little about a roof today.
Ask to see it, or at least speak to the client. Photographs prove nothing about whether the work was finished on time or whether problems were fixed.
Ask the right questions: did it finish when promised, did the price change, how were problems handled, and would you use them again. The third question is the informative one — every job has problems, and how they were handled is the signal.
Be sceptical of online reviews. They are manipulable, and a pattern of similar-sounding recent five-star reviews is a warning rather than reassurance.
Common mistakes
- Large up-front deposit. The structure that enables disappearance.
- Accepting an insurance certificate without verifying. Call the insurer.
- No written scope. Disputes have nothing to resolve against.
- Paying cash. No protection, no trail.
- Engaging someone who appeared at the door. Particularly after storms.
- No agreement on variations. Extra work at any price mid-project.
- Paying the final amount before completion. Removes your leverage.
FAQ
How many quotes should I get?
Three is the usual advice and gives a sense of the range. A quote far below the others warrants scrutiny rather than celebration — it frequently means something is excluded.
What if problems appear after completion?
Contact them in writing first. Depending on jurisdiction, statutory rights and any workmanship guarantee may apply — see how to win a warranty claim for the general approach.
Should I use a trade association member?
It provides some vetting and a complaints route, and membership varies in what it actually requires. Useful as one signal rather than as a substitute for verification.
What about doorstep offers?
Decline. Legitimate contractors do not need to canvass door to door, and unsolicited offers after storms are a well-established pattern.
Where to go next
For disputing payments where work was not done, read the chargeback guide. For the maintenance that reduces the need for contractors, filter replacement schedule, and for deciding whether work is needed at all, appliance lifespan.